Managing Customer Experience and Relationships: A Strategic Framework
by Don Peppers,Martha Rogers
ISBN 13: 9781119815334
Format: Hardcover (512 pages) Publisher: Wiley Published: 21 Jun 2022
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Do You Want to Keep Your Customers Forever? (Harvard Business Review Classics)
by N/A
ISBN 13: 9781422140277
Format: Paperback (96 pages) Publisher: Harvard Business School Press Published: 01 Mar 2010